Service Support Engineer – PIM
We are now looking for a Service Support Engineer – Product Information Management within Inriver & Azure, on the behalf of our client.
Overview:
We are looking for a skilled Service Support Engineer to join our Product Information Management (PIM) Service Team. The role focuses on supporting and maintaining our newly deployed Inriver-based PIM system and its integrated data ecosystem on Microsoft Azure.
The ideal candidate should have hands-on experience in Inriver, Azure data handling services, and Cosmos DB, with a good understanding of data flows, integrations, and operational support processes in a multi-system environment.
Key Responsibilities:
1. Application Support & Maintenance
- Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and performance.
- Handle incident resolution, root cause analysis, and problem management.
- Coordinate with vendor (Inriver) and internal development teams for escalations.
2. Data Operations & Monitoring
- Manage and monitor data synchronization between Inriver, Azure, and downstream systems.
- Handle troubleshooting of data pipelines, APIs, and connectors.
- Perform routine health checks, validations, and batch job monitoring.
3. Azure Data Management
- Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation.
- Develop or maintain scripts and automation tools for recurring operational tasks.
4. Change & Release Management
- Support deployment activities, configuration changes, and release testing.
- Maintain up-to-date technical and operational documentation.
5. Continuous Improvement
- Identify system inefficiencies and propose optimizations.
- Contribute to knowledge base articles and team process enhancements.
Required Skills & Experience:
- 3–5 years of experience in application or system support roles, preferably in product data management environments.
- Strong knowledge of Inriver PIM, including data model configuration, workflows, and inte-grations.
- Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Facto-ry, and Azure Functions.
- Solid understanding of API integrations, RESTful services, and data exchange mecha-nisms.
- Experience with incident, change, and release management tools (e.g., ServiceNow, Jira).
- Ability to collaborate with cross-functional teams and communicate technical issues clearly.
Preferred / Nice-to-Have Skills:
- Experience in data modeling, ETL processes, or product master data management.
- Familiarity with CI/CD pipelines for cloud-based systems.
- Exposure to Power BI or similar tools for monitoring and analytics.
- Basic scripting knowledge (PowerShell, Python, or SQL).
- Scrum Master/Jira/Confluence
Educational Background:
- Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.
- Inriver or Microsoft Azure certifications will be a plus.
Your Application
Does the role sound interesting and like a good fit? We recommend submitting your application as soon as possible, as we are conducting interviews on an ongoing basis and the position may be filled before the application deadline. We can only receive and process your application if you register your CV in our portal. Due to GDPR regulations, we cannot accept applications via email. We warmly welcome your application! The assignment is part of Quest Consulting’s staffing services.
About Us
We are specialists in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal partner, which is why it is very important to us to work according to our core values. Our key principles are to be Personal, Innovative, and Professional.